SHIPPING & RETURNS
What countries do you ship to?
We currently ship to USA & Canada addresses only. We will expand this offering to other countries in the future as we work on securing better rates with couriers to ship our premium products globally. If your country isn't available, reach out to us - firstname.lastname@example.org and we will endeavor to add your location to the list once available! Sorry for the current limitations and happy shopping.
Cost of Shipping?
USA - shipping is free.
Canada - we have a flat rate of CAD$45.
PRO & ECO GRIP SERIES -
Most orders are processed within 24 hours.
However, on the rare occasion, please allow for up to 3 days to process your order if ordered over a weekend or holiday period.
The Pro & Eco Grip Series mats are shipped from the East Coast of the US and we have a standard shipping option available. Shipping is Free of charge for orders and if you live on the East Coast, expect delivery within 2 days max.
If located on the West Coast, delivery could take up to 3 days.
The Pro & Eco Grip Series mats are shipped from the East Coast of the US and we have a standard shipping option available. We have a flat rate of CAD$45. Expected shipping time is 6-10 days.
Does my package come with tracking?
All packages will have tracking. This will be emailed to you as soon as the item is shipped from the warehouse.
If you have a package marked as delivered but haven't received it, please contact your local mail facility or the courier that was used for delivery.
Or please contact us and we will investigate this on your behalf. Email us on email@example.com - we're more than happy to help.
Thank you for your understanding with the above terms, your satisfaction is our primary focus.
If you would like to return the order, please reach out to firstname.lastname@example.org and we will issue a free return label.
The ROCKLEOPARD Team.